Faq

What is Spizzicohome.it It is?

a portal specializing in the sale of supplies for hotels, b & b, accommodation facilities and household linen.

How to buy?

Choose from the items in our online catalog and add them to your cart. After confirming the order go to the cashier to complete the purchase by paying conveniently online.

How do I complete an order?

In order to place a purchase order on the spizzicohome.it site, it is necessary to have a valid e-mail address, and be in possession of the relevant legal requirements to enter into the purchase contract (to be of legal age). Below is the procedure to follow for the execution of the order:

- After choosing one or more products to buy, click on "Add to cart".

- Complete the order form following the instructions. The order form will indicate the essential characteristics of the products ordered, the relative price (including all taxes or duties, where these can be determined), delivery costs, methods of payment and delivery of the products, a link referred to the “section Returns ”in which the methods, times and conditions for exercising the right of withdrawal and for the return of the purchased products are indicated.

- Before submitting the order form, you will be asked to read the GCS and the information on the right of withdrawal and to print and keep a copy for personal use. Please read carefully what is provided in these sections, as well as in the sections "Privacy Policy" and "General Conditions of Sale" referred to through the appropriate link, because having transmitted the purchase order these conditions will be considered known and accepted in full.

- In addition, there will also be the possibility to verify the data entered to be able to correct any errors. At this point, to send the order form to spizzicohome.it, click on "Buy". The moment the spizzicohome.it receives the order form you sent, the purchase proposal will be considered forwarded.

- Upon receipt of the order form, spizzicohome.it reserves the right to send an order receipt via e-mail, in which the information already indicated in the order form (essential characteristics of the products, price, expenses) will be reported. of delivery, payment and delivery methods, link to the "Returns" section) and will proceed to execute the purchase order.

- The order will be stored in the spizzicohome.it database and can be viewed at any time by accessing the "Account" by entering the data through the "Login" function. The purchase contract of one or more products will be considered concluded only when spizzicohome.it will inform the Customer of the shipment of the relative product.

Are all orders executed?

Spizzicohome.it reserves the right not to execute purchase orders with missing or incorrect data, or that do not provide a guarantee of solvency. In these cases, the user will be informed by e-mail of the non-execution of the order and the related reasons. Spizzicohome.it also reserves the right not to execute purchase orders if the products are found to be unavailable for any reason and even temporarily. In this case, within 3 (three) days of receipt of the order, spizzicohome.it will inform the user via e-mail that the product is not available and will refund any amount already paid.

What are the order processing times?

If the ordered products are available and spizzicohome.it intends to accept the purchase order, Spizzicohome.it undertakes to process the order and ship the products within 2 (two) working days.

What are the delivery times?

You will receive your products in 2/4 working days. Spizzicohome.it is exempt from any liability for delays in delivery of products that are independent of the conduct of Spizzicohome.it, for example because they are dependent on the service provided by the courier that manages the delivery.

What happens if the courier does not find me at the place specified for delivery?

Should you be absent at the address indicated during the order, the courier will leave a coupon in your mailbox or near your intercom; in the coupon the courier will be notified and you will be provided with the telephone number to contact to coordinate the return. In addition, a text message will be sent to the mobile phone number you indicated during the purchase, with which you will be informed about when the courier has passed and which number to call to arrange the return. The number indicated to us will only be used for delivery purposes and will not be used for commercial purposes at all. If delivery attempts fail, the goods will be stored at the courier's depots and you will need to contact our customer service to provide the information needed to release the stock. If you do not reply within three days of receipt of the communication, the goods will return to our warehouses and the amount of the goods purchased will be credited back to you.

Will I be contacted by the courier before delivery?

As a rule the courier does not make preventive phone calls and does not handle requests for delivery at particular times.

Is there a minimum spending limit for using the service?

There is no minimum spending limit.

What is the payment method?

Payment can be made online by credit card, Paypal account, bank transfer or on delivery by selecting the "mark" mode.

What is My Account?

My Account is a personal space dedicated to you, where you can manage your personal data, your orders and your shipments.

How is privacy protected?

Spizzicohome.it guarantees the maximum confidentiality on the information released at the time of registration. The optional information we request when registering is used to continuously improve our service.

I changed the e-mail, what should I do?

After logging in with the old e-mail address, you can enter your new e-mail address in the "My Account" section "Edit personal data". Remember that the e-mail address entered will become indispensable for subsequent access.

What can I do if I forget my password?

If you no longer remember the password, click on "Forgot your password?" and within a few minutes you will receive an e-mail containing the instructions to enter a new login password.

Can I cancel my account?

You can cancel your account at any time. To use the online service again, you will need to register again.

Can I cancel an order?

In case of cancellation of an order you can contact customer service, by email, phone or chat.

Can I buy from abroad?

Yes, spizzicohome.it makes deliveries throughout Europe.

How do I get the invoice?

The receipt or invoice tax documentation can be requested no later than 15 days from the purchase, by simply sending a communication to the Customer Service, complete with all the data and the order reference to the email address: customer@spizzicohome.it In case of withdrawal you can consult, in the page of the General Conditions of Sale, the Right of Withdrawal section, you will find all the details and the relative conditions to forward the relative communication by simple e-mail to the address: customer@spizzicohome.it, or, use the appropriate pre-filled form for withdrawal, available by clicking here.

Can I request customized products?

Yes, it is possible to request customizable and customized items by contacting customer care via email, telephone or chat.